Curriculum

7 Chapters · 36 Lessons

  1. 1

    Welcome

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      Welcome to the course

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      Making the most of this course

  2. 2

    Part 1: Risks VS Opportunities

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      Introduction

  3. 3

    Part 1a: Risks

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      High Turnover and Low Morale

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      Inconsistent Guest Experience

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      Resistance to Change

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      Toxic Work Environment

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      Poor Communication

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      Action Steps

  4. 4

    Part 1b: Opportunities

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      Increased Employee Retention and Engagement

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      Enhanced Guest Experience

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      Fostering Innovation and Flexibility

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      Building a Strong Brand Identity

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      Promoting Diversity and Inclusivity

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      Stronger Team Cohesion

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      Action Steps and Summary

  5. 5

    Part 2: What is Culture in Hospitality?

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      Introduction

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      Service Excellence

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      Teamwork and Collaboration

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      Employee Engagement and Morale

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      Adaptability and Continuous Improvement

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      Inclusivity and Respect

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      Leadership and Accountability

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      Empathy and Emotional Intelligence

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      Summary

  6. 6

    Part 3: How to create and apply the culture desired within your business

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      Introduction

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      1. Define Your Purpose and Core Values

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      2. Lead by Example

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      3. Prioritize Staff Well-Being

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      4. Invest in Training and Development

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      5. Encourage Open Communication

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      6. Celebrate Successes

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      7. Promote Inclusivity and Diversity

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      8. Focus on Guest-Centricity

  7. 7

    Conclusion

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      Conclusion

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      Final Quiz